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BI MicroStrategy Support Engineer

Předpokládaný nástup 26.03.2019
Lokalita Vienna
Obor Consultant - IT
Typ kontraktu Permanent

Popis zákazníka

Our customer introduced Tax Free Shopping in 1980. Today 270,000 affiliated merchants and over 22 million travellers use our cutomer's services throughout the world. He operates over 200 customer services desks in major airports and cities, is headquartered in Nyon, Switzerland since 2001, and employs 1’200 people around the world in 40 countries on five continents.

Váš kontakt v TTP consult

Burak Eskikara + 43 660 429 13 70 burak.eskikara@ttpeurope.com

RESPONSIBILITIES

  • BI MicroStrategy Servers Administrator for Production and Pre-Production environments
  • Provide BI technical support and assistance as part of a global support organization
  • User, License and Security Model Management
  • Software installation, configuration, administration and upgrade
  • Request and Incident tickets handling
  • Identify, document product bugs or feature request, escalating and collaborate work with Product and Engineering (Release, Change and Problem Management)
  • Identify opportunities to automate and monitor the support process
  • Server resource performance monitoring, tuning and capacity planning
  • Clearly and concisely communicate status of all assigned tasks to co-workers, stakeholders and managers
  • Responsibility for operational, known issues resolutions guideline documents and keep the knowledge base up to date
  • Establish strong working relationships with co-workers, managers, customers across organization

 

REQUIREMENTS

  • Bachelor's degree in information systems, computer science or related field
  • 2+ years of experience in implementation, deployment and ongoing administration of MicroStrategy product component
  • Experience in working with MicroStrategy v10.3 and above (v10.11 is beneficial)
  • Strong knowledge of MicroStrategy installation, configuration, administration, performance monitoring, troubleshooting and tuning (Web IIS/Tomcat, iServer, Metadata, Utility Box, Library, Enterprise Manager, Projects, Dashboard and Visualization, Report, data source, licensing, security model, etc.)
  • Good understanding on Data Warehouse and SQL
  • Strong Analytics and problem-solving skills
  • Familiar with Ticketing System and Microsoft environment (Windows Server, SQL Server, etc.)
  • Ability to communicate complex findings and ideas clearly to the stakeholders
  • Ability to prioritize and complete technical tasks with minimal instruction and supervision
  • Experience in creating and maintaining technical operational guideline documents
  • Familiar with ITIL processes (release management, change management, incident management processes)
  • Ability to build strong working relationships and work within a global, remote and multicultural workforce serving a diverse customer base
  • Knowledge or experience in Tableau Server Administration would be advantage
  • Advance English

 

WE OFFER

 a fast-paced, team environment. You will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your pay check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Work in fast-growing international company and industry
  • State of the art office environment well connected to the public transportation system and with good infrastructure
  • International environment and inspiring colleagues from many different countries
  • Employee benefits and building events
  • Varied, interesting and challenging job´

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