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Manager, User Experience (Innovation and Mobile apps)

Předpokládaný nástup 11.03.2019
Lokalita Vienna
Obor Consultant - IT
Typ kontraktu Permanent

Popis zákazníka

Our customer introduced Tax Free Shopping in 1980. Today 270,000 affiliated merchants and over 22 million travellers use our cutomer's services throughout the world. He operates over 200 customer services desks in major airports and cities, is headquartered in Nyon, Switzerland since 2001, and employs 1’200 people around the world in 40 countries on five continents.

Váš kontakt v TTP consult

Burak Eskikara + 43 660 429 13 70

Nature and aim of the position

Working as part of the technical product management team you will provide user experience leadership and direction across customers solution landscape. You will work with technical product managers who are developing products which customers provides to its merchants and travellers as well as internally used solutions.


In order to design and optimize usability and process of applications you will engage with end users, establish and suggest KPIs and work with engineers to improve applications.

You will be focusing on usability and design as first step with the objective to improve the overall user experience.


Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.


Main duties and responsibilities

  • As UX expert you are putting the user into the centre of your activities creating concepts, prototypes and flows.
  • You are responsible for the optimization of l customers applications including mobile apps, self-service kiosks as well as web/desktop applications.
  • You will analyse the use cases for user interaction and design the optimal user interface to allow developers to create the optimal solution.
  • Plan and execute qualitative usability-tests, A/B-testings and analyse the results
  • You deliver input () to software developers  like wire frames, flows, scribbles, mockups, and interactive prototypes for any platform like desktop, tablet mobile and app
  • Responsible to deliver User Stories to the Engineering Team
  • Assess market feedback (from users) and drive product evolution and innovation


Reporting and collaboration

  • The holder of the position reports solid-line to Group Product Manager, Issuing
  • The holder of the position collaborates with Engineering, Business Units and the Commercial organizations


Preferable skills and competencies

  • Demonstrates strategic thinking with an entrepreneurial spirit
  • Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, products, and user experience
  • Extensive experience in UX, UI-design for Web- and desktop applications, POS systems, as well as mobile apps
  • Knowledge of wire-framing/mock-ups tools, project and issue tracking software is required
  • Ability to collect, clarify, and translate customer needs into conceptual designs from which Products are enhanced and developed
  • ability to quickly learn new applications, processes, and procedures
  • Establish and execute usability test and drive optimization
  • Excellent verbal and written communication skills
  • Excellent presentation skills and ability to engage audiences
  • Ability to effectively collaborate with others to reach mutually agreeable outcomes
  • Ability to work independently as well as with a team.
  • Effective time management skills and ability to meet deadlines
  • Possesses a "can do" attitude and positive outlook, minimizing negative behaviours
  • Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high performance teams
  • Fluent in English


Education and qualifications

  • Expert knowledge in UX and UI design
  • Ability to create wire frames, flows, etc. for desktop and mobile apps.
  • Ability to create designs are an asset
  • Solid understanding of underlying user interface technologies
  • Understanding of methodology and tools to assess UX and UI quality



  • 5+ years of experience in a similar UX position



As an employee of the customer, you will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your pay check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Training,
  • Good location close to public transport,
  • Well-being, company doctor, meal vouchers
  • Referral bonus
  • Challenging jobs
  • International environment
  • Team building, party and events
  • Benefits

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