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2nd level Application Support Engineer Engineer Processing IT Operations

Předpokládaný nástup 11.02.2019
Lokalita Vienna
Obor ERP Consultant / Specialist
Typ kontraktu Permanent

Popis zákazníka

Our customer introduced Tax Free Shopping in 1980. Today 270,000 affiliated merchants and over 22 million travellers use our cutomer's services throughout the world. He operates over 200 customer services desks in major airports and cities, is headquartered in Nyon, Switzerland since 2001, and employs 1’200 people around the world in 40 countries on five continents.

Váš kontakt v TTP consult

Alexandros Lazaridis 0043 650 26 34 789 alexandros.lazaridis@ttpeurope.com

Main Duties:

  • Resolving assigned incidents within SLA’s
  • Providing 2nd and basic 3rd level support for the assigned IT services
  • Initiating and Driving problem management activities in order to permanently remove incident root causes
  • Cooperating with external vendors and internal departments who act as additional 3rd level support
  • Maintaining effective communication channels with all parties involved
  • Provide procedures, check lists and other documents for the Service Center (1st level support) and other stake holders (feed the solutions and known errors database)
  • Planning, documenting and performing changes and extensions for the applications managed

 

Experience and Education:

  • Relevant IT educational background with at least 2 to 4 years’ experience in an application support role, ideally experience with supporting Windows OS and SQL Servers, ERP/Processing systems
  • Good hands on experience in supporting business applications in large or medium scale environments
  • Experience in collaboration with software development teams or outsourcing contractors
  • Good understanding of business processes and applications, SQL query tools and reporting tools
  • Basic ability to debug VBA and Power Shell and batch code is a must (ability to read the code)
  • Experience within an international environments
  • Good database know how of either MS SQL or Oracle
  • Basic scripting and/or programming skills, SQL and Power Shell
  • Support experience for Splunk and SQL Server desirable
  • Support experience Citrix based applications of advantage
  • Experience in end user training of advantage
  • Desirable: ITIL certification
  • Excellent English language skills (oral & written)

 

Personal qualifications:

  • Customer service oriented
  • Operational "hands-on" attitude
  • Strong analytical, problem-solving and organizational skills
  • Independent and self-motivating personality
  • High quality standard levels
  • Excellent verbal and written communication, interpersonal and team skills, including the ability to work effectively with multinational contacts
  • General willingness to travel
  • Ability and willingness to work as “on call” engineer (24 hour on call duty)
  • Ability to manage and respond to changes in priorities

 

We Offer

As our employee, you will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your pay check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Work in fast growing international company
  • Most state of the art office environment
  • Development and potential to grow
  • Multi-cultural environment
  • Inspiring colleagues from many different countries
  • Benefits
    • Employee referral program
    • Employee suggestion program
    • Teambuilding, Team events, Christmas Party


 

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