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Deployment Support Engineer

Předpokládaný nástup 11.02.2019
Lokalita Vienna
Obor Helpdesk / Support Specialist
Typ kontraktu Permanent

Popis zákazníka

Our customer introduced Tax Free Shopping in 1980. Today 270,000 affiliated merchants and over 22 million travellers use our cutomer's services throughout the world. He operates over 200 customer services desks in major airports and cities, is headquartered in Nyon, Switzerland since 2001, and employs 1’200 people around the world in 40 countries on five continents.

Váš kontakt v TTP consult

Alexandros Lazaridis 0043 650 26 34 789 alexandros.lazaridis@ttpeurope.com

 

RESPONSIBILITIES

  • providing 2nd level technical IT support for centralized services
  • deploying software releases to production and non-production environments using automation tools
  • documenting systems and troubleshooting information
  • Ensuring SLA fulfilment
  • providing training to other departments and team colleagues
  • analysing and solving of complex incidents, issues and problems
  • fulfilling service requests (e.g. data analysis, configuration, data requests
  • providing on-call duty for a broad range of IT services as part of a team schedule
  • constantly improving our core platform components in terms of availability, capacity and efficient resource utilization and performance
  • defining and requesting monitoring options (SCOM) and define and leverage operational management tools (SPLUNK)
  • participate and contribute to ITIL processes, especially but not limited to: Incident, Change and Problem Management

 

Reporting and collaboration

The holder of the position reports directly to the Senior Manager Service Delivery Revenue Applications. The position requires close collaboration within our technology department and product management (UoV).

 

REQUIREMENTS

Profile and education

  • experienced in supporting online transaction systems and off the shelf products on a 2nd level
  • relevant IT education concluded (desired: bachelor level or equivalent practical experience)
  • independent, goal oriented and self-motivated team worker
  • customer service orientation
  • operational hands-on attitude
  • broad-based general IT competence in a Windows environment
  • basic SQL knowledge
  • excellent analysing and troubleshooting skills
  • high quality standard levels
  • accuracy, diligence and high-risk awareness
  • good communication skills,
  • Good command of English, oral & written (B2).

 

Specific skills and knowledge

  • Minimum 3 years of practical experience in supporting centralized IT services (2nd level)
  • Knowledge of ITIL
  • Practice in service deployment (automated and manual)
  • basic skills in web server administration, understanding of web services and service oriented architecture
  • Experienced with load balancers and high availability concepts
  • dedicated know-how of Microsoft Windows server operating systems
  • basic knowledge in SQL databases and query language (MS SQL and/or ORACLE)
  • basic skills with network operations and TCP/IP networking
  • scripting and/or basic programming skills (e.g. MS PowerShell)
  • basic experience with Linux systems

 

 

WE OFFER

As our employee, you will receive an outstanding total compensation and performance-related salary plan depending on your professional and personal qualifications. As we believe your compensation goes beyond your pay check, we offer a competitive salary plus yearly bonus, as well as a wide range of other perks and benefits:

  • Work in fast growing international company
  • Most state of the art office environment
  • Development and potential to grow
  • Influence the product
  • Multi-cultural environment
  • Inspiring colleagues from many different countries
  • Benefits
    • Employee referral program
    • Employee suggestion program
    • Teambuilding, Team events, Christmas Party

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