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Technical Solution Support Specialist

Předpokládaný nástup 02.01.2019
Lokalita Vienna
Obor Consultant - IT
Typ kontraktu Permanent

Popis zákazníka

Our customer introduced Tax Free Shopping in 1980. Today 270,000 affiliated merchants and over 22 million travellers use our cutomer's services throughout the world. He operates over 200 customer services desks in major airports and cities, is headquartered in Nyon, Switzerland since 2001, and employs 1’200 people around the world in 40 countries on five continents.

Váš kontakt v TTP consult

Alexandros Lazaridis 0043 650 26 34 789




  • Establishing and maintaining functional and technical specifications for Integrated Issuing Solutions
  • Provide technical expertise to Technical Account Managers as well as internal and external partners in regard to:
  • IT landscape and message protocol expertise (XML, JSON, etc.)
  • Solution specific workflows and requirements
  • Country specific tax free requirements
  • Provide technical support during project execution and as second level support after project completion
  • Execute the tax free issuing solution certification together with internal and external stakeholders (international retailers, POS system vendors, payment terminal providers) via remote access or on-site testing.
  • Create and maintain shop setup and tax free layouts in the test and production environments for the partner and support go-live
  • Stay in direct and regular contact with the internal departments to ensure that new product functionalities and requirements are correctly implemented





Education and background

  • Relevant IT educational background (experience in the software development field beneficial)
  • Min. 3 years of professional experience as a Technical Consultant or Engineer in a multinational and customer-oriented environment
  • Good knowledge of MS Office products
  • Experience in working with virtual and distributed teams
  • Excellent English language skills (oral & written)


Personal qualification

  • Structured, reliable, customer oriented approach
  • Excellent ability to analyse problems and identify solutions
  • Operational “hands-on” attitude and resolution orientation
  • Good communication and team skills, ability to present ideas clearly and concisely
  • Ability to communicate with external partners in an efficient and structured way
  • Able to work independently with self-motivating personality
  • Enjoy working in a multi-cultural environment
  • Solid understanding of software development projects (system interfaces)
  • ​​Understanding of Point-of-Sale related technology and transactional systems beneficial
  • Commitment and dedication to work
  • Ability to adapt to fast changing environment





  • Work in fast growing international company
  • Most state of the art office environment
  • Multi-cultural environment
  • Inspiring colleagues from many different countries
  • Benefits – lunch vouchers, company doctor, refreshment
  • Employee referral program
  • Team-building, Team events, Christmas Party


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